Huduma kwa Wateja: +255 786 353 330
Fast free shipping and extended returns.
As Nzuchi, our goal is always to provide high-quality products at competitive factory price. We hope you enjoy your shopping experience with us and all the items that we carry are inspected before dispatch. Our professional Customer Support Team is at your service at any time.
Return and Refund Policy
Refunds
After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
Refund & Exchanges Steps
Step 1: Contact us by submitting a return form to let us assist you with your return procedure.
Step 2: Indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours.
Step 3: After receiving return instructions from us, please package the item(s) up and keep the items in good condition and well packaged. Send the package and provide your return tracking# for us.
Step 4: Keep tracking of the logistic info, once it has been delivered successfully, please kindly inform us so that we could arrange the refund for you as soon as possible.
Step 5: Normally please allow 5-7 business days for transit, plus an additional 7-10 business days for processing after arrival at our Fulfillment Center. You will receive a notification email once we process your refund.
If anything is unclear or you have more questions, feel free to contact our customer support team.